Return and Refund Policy

At Parker Mode, we want you to love every piece you purchase. If for any reason you are not completely satisfied with your order, we offer a fair and transparent return and refund process in line with Australian Consumer Law.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unworn, unwashed, and unused, with all original tags and packaging intact.
  • Returns will not be accepted for items that show signs of wear, alterations, or damage caused by the customer.
  • Final sale items, clearance products, and gift cards are not eligible for return unless faulty.

Return Process

  • Contact our customer support team at info@parkermode.com.
  • Once approved, you will receive instructions for sending the item back to our warehouse.
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked delivery service, as Parker Mode cannot be held responsible for lost returns.

Refunds

  • Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping charges paid at checkout are non-refundable, except in cases of faulty or incorrect items.

Exchanges

  • If you wish to exchange an item for a different size or style, please contact our team.
  • Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.

Faulty or Incorrect Items

  • If you receive an item that is defective, damaged, or not what you ordered, please contact us immediately with your order number and photos of the product.
  • In these cases, Parker Mode will cover the return shipping cost and provide a replacement or full refund.

Important Notes

  • Returns sent without prior authorization may not be accepted.
  • Items returned beyond the 30-day window may be rejected or returned at the customer’s expense.
  • Refund timelines may vary depending on your bank or payment provider.

Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund if goods are faulty, not as described, or not fit for purpose.

Contact Information

Email: info@parkermode.com

Phone: +61 3 7056 6836

Address: 805/220 Collins St, Melbourne VIC 3000, Australia

Store name: Parker Mode

Contact form: Get in touch

Customer service hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT-05:00) Eastern Standard Time (Australia)

Response time: We will get back to you within 1 business day